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More On “Wow”

My business seems to take me to Orlando, Florida quite a bit.  Orlando is one of the largest convention markets.  It is also the home of Disney World, the Orlando Magic basketball team and other major...

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The Valentine Obligation

February 14 is Valentine’s Day.  This is the day where we tell our spouses, significant others, loved ones, etc. that we love them.  Sometimes we even buy them presents, and in most cases it is...

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It Is the Thought That Counts

The past few issues I’ve been writing about some nice things that various companies or people are doing for their customers.  We refer to these as “WOW!” experiences.  Another one just happened worth...

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